Store-aware product tools
Let AI answer product questions using WooCommerce search, availability, max result controls, and brand/manufacturer matching.
Features
WebExpertDev AI Customer Support Assistant features for safer store support.
Expose only the support answers your AI assistant needs: product search, availability, tracking summaries, verified order status, secure customer-click links, and assistant-ready Knowledge Text. Tawk.to Ready today, OpenAPI-compatible by design.
What makes it different
Not a chatbot. Not a broad API key.
This plugin sits between WooCommerce and AI support to expose narrow, auditable, support-friendly tools instead of risky raw API access.
Verified order status
Require order verification and hardened rate limiting before disclosing customer-safe order status details.
Full and compact OpenAPI setup
Use bearer authentication, a health endpoint, and full or compact OpenAPI schema modes for compatible assistants.
Privacy controls
Avoid raw token storage, customer PII in logs, broad Woo customer endpoints, and direct order or payment actions.
Tracking-friendly answers
Translate approved order tracking context into customer-safe summaries without promising external tracking integrations.
Pro growth tools
Add local Lead Capture, secure customer-click links, Product Discovery controls, Knowledge Builder, and custom tracking support.
Workflow visuals
Product-specific examples without real customer data.
These product workflow mockups use fictional data to show the Free support workflow, Pro upgrade path, and controlled WooCommerce tool access.
How the stack fits together
Four clear layers. One cleaner support experience.
WooCommerce store
Products, availability, order states, tracking context, and currency metadata stay inside the store.
Tool layer
The plugin exposes only the operations an AI assistant should be allowed to perform, protected by bearer-token REST security.
Tawk.to-ready setup
Paste the full or compact schema URL and auth header into Tawk.to AI Assist or a compatible OpenAPI assistant configuration.
Customer-safe response
Customers receive grounded answers, and restricted actions stay blocked.
Free
Start safely with the core toolkit.
Ideal for stores using the secure WooCommerce OpenAPI support workflow with Free tools.
- Bearer-token REST security
- Health endpoint
- OpenAPI schema endpoint
- Full and compact OpenAPI schema modes
- Product search with max results 1-15
- Product availability
- Brand/manufacturer matching
- Verified order status with hardened rate limiting
- Customer-safe tracking summaries
- Status mapping
- Privacy-safe logs
- Tawk.to setup assets
- Generic OpenAPI setup docs
- Optional Tawk widget embed
Included in the Free plan. Great for proving the workflow before upgrading.
Pro
Expand support coverage without widening risk.
Built for higher support volumes. The current Pro build adds validated Lead Capture, lead analytics, Pro Dashboard readiness, secure customer-click links, Product Discovery controls, Knowledge Builder, custom tracking support, and multi-currency-safe product metadata.
- Pro Dashboard
- Lead Capture v1 with local-only storage
- Lead Capture analytics
- Hardened Lead Capture validation
- Secure Cart Links
- Secure Reorder Links
- Signed, expiring, customer-click review links
- Repeated clicks do not re-add duplicate quantities
- Product Search Priority boosting
- Product exclusions
- Safe catalog alternatives
- AI Search Keywords for product edit screens
- Knowledge Builder v1
- Public page/post/product/FAQ/policy Knowledge Text generation
- Character budget/count
- Preview/copy/export Knowledge Text
- Advanced Tracking custom integration support
- Multi-currency-safe metadata: price_display, currency_code, currency_symbol
Pro gives growing stores and agencies better tooling, testing, and repeatability.
Current boundaries
Support-safe tools, not unrestricted automation.
WebExpertDev AI Customer Support Assistant does not process payments, modify orders, create refunds, cancel orders, promise external tracking integrations, or provide external CRM or automation delivery.
Live chat boundary
Works alongside Tawk.to Live Chat.
Tawk.to's WordPress plugin handles widget and live chat embedding. WebExpertDev AI Customer Support Assistant adds safe WooCommerce OpenAPI tool access for Tawk.to AI Assist and compatible assistants that support OpenAPI tools and bearer authentication. It does not replace tawk.to.
Free
- bearer-token REST
- health endpoint
- full/compact schemas
- product search and availability
- verified order status
- tracking summaries
- status mapping
Pro
- Pro Dashboard
- captureLead
- lead analytics
- secure customer-click links
- Product Discovery controls
- AI Search Keywords
- Knowledge Builder
- Advanced Tracking support
- currency metadataSecurity model
Built for support, not unrestricted data access.
Bearer-token RESTNo raw token storage
No raw customer endpointsSupport-focused surface only
Privacy-safe logsNo customer PII stored in logs
Verified lookupsOrder status requires verification and rate limiting
Upgrade path
Start with Free. Upgrade when support volume demands it.
You can prove the workflow today and layer on Pro features when your store or agency needs more.